๐Ÿ‡ฆ๐Ÿ‡บ Australian Citizen ยท NV2 Security Clearance

Nirav
Patel

ICT Business Systems Analyst

"Analyse, Automate and Elevate Business Processes that matter"

Adelaide, South Australia
Nirav Patel
6+ Yrs Experience
9 Recommendations
ITIL 4 Certified
6+
Years Experience
9
Recommendations
15+
Certifications
5+
Industries Served

Bridging Business & Technology

I'm a Business Systems Analyst with 6+ years of experience bridging business needs and technology solutions. I hold a Master's in Business Analytics and bring proven expertise in CRM/ERP configuration, process automation, and Agile delivery.

My track record spans government, financial services, and the private sector โ€” driving digital transformation, stakeholder engagement, and system integration with measurable impact.

โœ… NV2 Security Clearance ยท Australian Citizen
Salesforce CRM Dynamics 365 Zoho One ITIL 4 Agile/Scrum Power BI SQL UAT BPMN Azure

Skills & Expertise

A versatile toolkit spanning CRM platforms, data analytics, service management, and stakeholder engagement.

โ˜๏ธ
Salesforce CRM
Configuration, workflow automation, reporting, user administration
โš™๏ธ
Microsoft Dynamics 365
Business process mapping, customer engagement, CRM/ERP implementation
๐Ÿ”„
Zoho One
End-to-end business automation, workflow design, integration
๐Ÿ“Š
Power BI & SQL
Dashboards, reporting, data analysis, stakeholder insights
๐Ÿ†
ITIL 4 & SDLC
Service management, incident management, continuous improvement
๐Ÿค
Stakeholder Management
Requirements gathering, BRDs, user stories, presentations
๐Ÿงช
UAT & Testing
Test case creation, defect tracking, system validation, QA
โ˜๏ธ
Microsoft Azure
AZ-900, AZ-104, AZ-500 โ€” cloud infrastructure & security

Work Experience

A strong track record across government, finance, and enterprise environments.

NOW
Business Systems Analyst
Jul 2025 โ€“ Present
Eckermanns ยท Gilles Plains, SA
  • Analyzed and improved end-to-end business processes; designed CRM automation in Zoho, Salesforce & Dynamics 365 to streamline loan and settlement workflows.
  • Gathered and translated stakeholder requirements into BRDs, user stories, functional specs, and process flows (BPMN).
  • Configured workflow rules, approval processes, automated alerts/escalations, and managed access controls for sensitive mortgage and title data.
  • Supported API/third-party integrations; led full testing cycles including UAT, patch management, and defect tracking.
DTF
Service Desk Engineer
Sep 2023 โ€“ Jul 2025
Department of Treasury & Finance ยท Port Adelaide, SA
  • Acted as system administrator across multiple support platforms; analyzed service delivery trends and provided management insights via detailed reporting.
  • Delivered first and second-level support adhering to government policies; contributed to continuous improvement initiatives and product migration projects.
  • Coordinated with vendors for hardware repairs; maintained documentation of issues and resolutions; trained front-line staff on POS systems.
PCU
Service Desk Officer
Feb 2023 โ€“ Sep 2023
People's Choice Credit Union ยท Adelaide, SA
  • Managed Salesforce CRM to track customer interactions and service requests; collaborated with cross-functional teams on system improvements and testing.
  • Collected and analyzed support-trend data; created stakeholder reports to drive process improvements and service delivery enhancements.
DCP
IT Service Desk Officer
Sep 2022 โ€“ Feb 2023
Department for Child Protection ยท Adelaide, SA
  • Administered Salesforce CRM and key support systems; identified and implemented process improvements to streamline operations.
  • Provided technical support and troubleshooting across multiple systems; facilitated team training sessions on best practices.
ATG
Desktop Support Engineer
Oct 2021 โ€“ Sep 2022
Axiom Technology Group ยท Adelaide, SA
  • Resolved diverse technical issues across systems and applications; managed Oracle database security, backups, tuning, and patching for large corporate environments.
  • Handled service desk tickets for university, medical, and research facilities; maintained comprehensive support documentation.
TLS
Data Analyst โ€“ Customer Insights
Jan 2020 โ€“ Oct 2021
Telstra ยท Adelaide, SA
  • Examined market and customer data trends; created Power BI/Excel dashboards and reports to support strategic decision-making across business units.
  • Administered Salesforce CRM and contracting/pricing systems; gathered system requirements and collaborated on data-driven process improvements.

Education & Qualifications

A strong academic foundation in technology, analytics, and professional practice.

๐ŸŽ“
Professional Year Program
Information Technology
Performance Education ยท Adelaide, SA
Completed Mar 2022
๐ŸŽ“
Master of Technology
Enterprise Systems & Business Analytics
Federation University Australia ยท Adelaide, SA
Completed Oct 2020
๐ŸŽ“
Bachelor of Technology
Electrical Engineering
Pandit Deendayal Petroleum University ยท Gujarat, India
Completed Jun 2017

Certifications & Achievements

Continuously upskilling to stay ahead in the rapidly evolving IT landscape.

ITIL 4 Foundation ITIL 4 Strategist โ€“ Direct, Plan & Improve ITIL Intermediate โ€“ IT Service Design ITIL 4 Specialist โ€“ Create, Deliver & Support AZ-900 Microsoft Azure Fundamentals AZ-104 Microsoft Azure Administrator AZ-500 Azure Security Technologies Microsoft Dynamics 365 โ€“ Business Process Mapping Microsoft D365 Fundamentals โ€“ Sales MB-230 D365 Customer Service Functional Consultant D365 Customer Insights โ€“ Data Foundation of Microsoft D365 โ€“ Customer Engagement BCG โ€“ Introduction to Data for Decision Makers TATA โ€“ GenAI Powered Data Analytics Deloitte Australia โ€“ Data Analytics Job Simulation Operations Management Best Practices for Digital Transformation Championing Digital Transformation Developing & Supporting an Agile Mindset NDIS Certificate Working With Children Check (WWCC) National Police Check (NPC)

9 Glowing Recommendations

Trusted and endorsed by managers, colleagues, mentors, and educators across multiple industries.

Team Leader
"

Nirav has been well liked, efficient and a valuable team member of our team and we wish him all the best for his future endeavours. As Nirav's immediate Team Leader I would be more than happy to recommend him for future employers.

KS
Kathy Sinfield
Team Leader ยท Dept. of Treasury & Finance
Same Team
"

Nirav's tenacity, attention to detail, and collaborative approach make him an invaluable team member. His polite, humble, and professional demeanour stands out, and I'm confident he will excel in any role he undertakes. I'd gladly work with him again.

LK
Liam Keough
Business Support Officer ยท Dept. for Education
Same Team
"

Nirav has consistently demonstrated outstanding skills, a positive attitude, and a strong work ethic. His technical abilities are commendable โ€” meticulous attention to detail, excellent problem-solving, and seamless adaptation to new challenges. He wholeheartedly fosters a positive work environment and I wholeheartedly recommend him.

JC
Joe Carey
SAP Basis Specialist ยท Shared Services
Direct Manager
"

Nirav was a key member of the team, making a significant contribution to getting the job done when we needed to deliver results. He needed very little guidance and was a pleasure to have in the team โ€” easy going, helped lighten the mood, and I would highly recommend him to anyone considering engaging him.

JB
John Bell
Direct Manager ยท COVID Medical Division
Mentor
"

Nirav always exceeded expectations and was an ever-enthusiastic student. He not only excelled at communication skills but also led peers through interactive problem-solving. Seeing these skills and abilities, I would strongly recommend Nirav in any working environment as he shall be a true asset.

MA
Muhammad Hamza Akeel
Managing Director ยท Education Vision Group
Same Team
"

Nirav consistently impressed me with his professionalism, dedication, and positive attitude. An excellent communicator with strong analytical and mathematical skills, exceptional time and project management abilities โ€” methodical, diligent, and a true team player. I strongly recommend him to any organization fortunate enough to have him.

AA
Aveesh Agarwal
Transformation & Wellness Coach ยท Entrepreneur
Teacher
"

Nirav is a very conscientious and capable person who shows a strong commitment to ongoing professional development. I was always impressed by the thoughtful approach he took to his career and learning, and how well he interacted and supported others. Nirav adds great value to any team he is part of.

JC
Jo Child
Education and Training Consultant
GRE Tutor
"

Nirav Patel epitomizes academic excellence and professional potential. He showcased exceptional proficiency across Verbal Reasoning, Mathematics Analytics, and essay writing. His punctuality, sincerity, and humility underscore his dedication. His communication, interpersonal, and presentation skills shine brightly.

SR
Sanjay Rao
Founder Director ยท SR Recruitment Consultants
Professor
"

I had the privilege of teaching Nirav as a brilliant student in 2013. He exhibited a remarkable grasp of programming concepts, achieving a perfect 10/10 in Computer Programming. His sincere dedication, punctuality, and positive attitude have left a lasting impression. I wholeheartedly recommend him for any IT organisation worldwide.

DS
Darshit Shah, Ph.D.
Asst. Professor ยท Pandit Deendayal Energy University

Let's Work Together

Open to exciting opportunities in business analysis, CRM implementation, and digital transformation.

Ready to Drive Digital Transformation?

Whether you need a skilled BSA to streamline your CRM, lead an Agile project, or turn complex requirements into clear technical solutions โ€” let's talk.

Send me an Email โ†’

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